Music Together Vivo Policies

Guests and School Age Siblings Policy  |  Health Policy  |  Inclement Weather Policy

Make-Up Policy  |  Refund Policy  |  Online Privacy Policy  |  Security  |  Terms of Use

Guests and School-aged Siblings

Parents, grandparents, and other caregivers are welcome to attend class at any time, no need to ask. Whole family music-making at home is extremely valuable to your child's music development, and attending class occasionally helps family members feel more comfortable joining in.  During the summer and in other special circumstances - homeschooled older siblings, for example - healthy school-aged siblings are welcome to join the class and participate as good role models for the younger children.  

Please email us if you are planning to bring older siblings so that we can enter it manually.  There is no need to register school-aged children ages 5 and above online when they are attending as an older sibling helper.

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Health Policy

The health of all classroom participants is important to us, so we take measures to ensure the cleanliness of our classroom and limit exposure to germs as well as potential allergens. We take time to sanitize our classroom space, instruments, and materials after each class with a child-safe cleaning solution. Sanitizing wipes are available in class, and we ask caregivers to place instruments in a special bin to be sanitized after they have been mouthed. If you or your child is sick, please stay home from class and schedule a make-up.  Please do not eat or drink in the classroom.  Nursing mothers are welcome (and encouraged!) to nurse during class as needed.  Water bottles with secure lids placed out of reach of wandering toddlers are also fine.

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Inclement Weather

In the event of school closings due to weather, Music Together® classes MAY be cancelled.  Please be aware that we do not always cancel class when the local schools are cancelled!  Class changes or cancellations will be posted under the "Latest News" column on the right-hand side of our homepage, on our Facebook page, and within our Music Together Vivo Families and Friends Facebook group.  We will also send out an e-mail with this information. 

Late start days typically do not change our Music Together schedule.

If you have school-aged children and need to either bring them along or shift to an earlier or later class on late start days (only!) please feel free to do so.  Every attempt will be made to make up cancelled classes at the end of the session.

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Make-up Classes

If you miss your regularly scheduled Music Together Vivo! class for any reason, you may schedule a make-up class. Two make-up classes are allowed each semester for each registered child, on a space-available basis. They must be taken during the current semester and cannot be "carried over." You may schedule your make-up as soon as you know you are going to miss a class. We often see an end-of-semester rush, so try to schedule your make-ups as early as possible to avoid disappointment.

To schedule a make-up class, use our online Make-Up Scheduler. You may search for a class by time, day, or location, and the scheduler will display the available options. If a given class is not displayed as an option for a make-up, it means all make-up spots for that class have been assigned; please schedule your make-up for a different class or check back later to see if a spot becomes available. If you know you will not be attending a previously scheduled make-up class, please cancel it so the spot becomes available for another family.

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Refund Policy 

If a family withdraws from class before the registration deadline, Music Together Vivo refunds the tuition amount in full but does not refund any registration fees.

After the registration deadline, we do not refund tuition or registration fees.  If you need to withdraw after the registration deadline, but before the semester actually begins, we will issue a full credit toward a future Music Together Vivo registration.

Sometimes, due to either a severe illness, a child's inability to adjust to the class, or some other unforeseen but exceptional reason, families find it necessary to withdraw during the semester.  If you find yourself in a uniquely challenging situation please contact Director Cheryl Sabo.  We understand that sometimes unexpected things happen.  Please note, however, that non-attendance does not constitute a withdrawl from class.  

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Online Privacy Policy

Music Together Vivo!, Music Together Worldwide, and their agents and employees are committed to protecting the privacy and security of visitors to our website. By using or accessing our website, you are accepting the practices described in the Privacy Policy. If you have any questions about these policies, please contact us. Thank you for visiting our website!

Resale or Disclosure of Information to Third Parties

We promise to respect your privacy. Any information you provide about yourself or your students is held with the utmost care and security and will not be used in ways to which you have not consented. We do not sell, rent, loan, transfer, or otherwise disclose any personal information, including your name, address, or email addresses with other organizations outside of Music Together Vivo! or Music Together Worldwide. Only Music Together Vivo! and Music Together Worldwide staff and our authorized agents have access to personally identifiable information provided by visitors to our site.

Information Collected on Our Website

Information gathered on our website is collected and used internally only by authorized individuals at Music Together Vivo! and Music Together Worldwide. As with any website operator, Music Together Vivo! analyzes its websites logs to improve our website and meet the needs of our visitors. The only individualized information that Music Together Vivo! and Music Together Worldwide obtains and retains about you through our website is information you voluntarily supply. We will only use that information to fulfill the purpose for which it was supplied to us.

  • We use the information we collect from families enrolling in a Music Together class to keep you informed about your class, how you can support your child's music development at home, and to provide information about upcoming semesters.
  • If you sign in as a visitor to our website, we ask for your contact information so we can send you announcements about upcoming semesters, as well as other educational information.
  • The Music Together program includes a quarterly e-newsletter from Music Together Worldwide. This newsletter contains educational articles and resources and is sent to families who are or have recently been enrolled in the program. As the licensor of the trademarked program, Music Together Worldwide periodically communicates with current or former students for quality control and/or for research purposes.
  • On occasion, we may share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our website). However, we will not share any personal information about any particular customer.

Privacy of our E-mail Lists

Music Together Vivo! and Music Together Worldwide maintain several email lists to keep email subscribers informed about news and the latest information as it pertains to classes, scheduling, events, center information and promotions. Individuals may also receive materials by mail or be contacted by telephone. We do not share the email addresses with anyone outside of Music Together Vivo!, Music Together Worldwide or its authorized agents. Only Music Together Vivo! and Music Together Worldwide staff and our authorized agents have access to personally identifiable information provided voluntarily by visitors to our site.

 

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Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)—the highest standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Music Together Vivo! have the ability to access your information.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.

 

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Terms of Use, Notices and Revisions

Your use of our site, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use. We reserve the right to change our Privacy Policy and our Terms of Use at any time.

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Last Updated, June 2017